Support

Contact

Email contact@redpandaok.com. Include your in-game name, Player ID (Settings → Account), device model and app version. For personal data requests, email privacy@redpandaok.com.

Purchases

In the game, open Settings → Restore to restore eligible purchases. Apple handles refund requests at reportaproblem.apple.com.

Test-server progress may reset. All TestFlight purchases are free sandbox tests. Only the Beta Pack (the in-game Tester pack) can carry over through the game’s transfer process. Founder packs and other purchases do not transfer.

Account and progress

Progress saves online. In Settings → Account, use Link e-mail when offered and confirm the emailed code. Signing in on another device with email is not available yet; keep the app installed.

To delete your profile, players on all servers and sessions, open Settings → Account → Delete account and confirm with the last six characters of your Player ID. Deleting the app alone does not delete the account. Limited purchase records remain as explained in the privacy policy.

Rewarded ads

Rewarded ads are optional. Where available, change consent in Settings → Privacy choices. Tracking permission is managed in iOS Settings.